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FAQs

Questions, answered simply.

Everything you need to know about buying, downloading and using your guides.

Your purchase

Do I get my guide straight away?

Yes. Our guides are digital, so there's nothing to wait for or ship. As soon as your payment goes through, your guide is ready to download.

How do I access my guide after checkout?

Your guide is delivered through Whop, the platform that powers our checkout. After you pay, you'll see a confirmation page, and you can open your purchase on Whop to download the PDF.

Use the same email address you gave at checkout whenever you sign in to Whop, so your purchase is always in the same place.

What devices can I use?

Our guides are PDFs, which open on almost any phone, tablet or computer. You can read them with a PDF reader or your browser, print them, or open them with a screen reader or other assistive tools you already use.

Help and refunds

What if something goes wrong or I'm not happy?

Please get in touch through our contact page. Tell us the email you used at checkout and what happened, and we'll review your request and reply with the next steps.

That goes for refund requests, too: message us and we'll look into it.

I can't find or open my download. What should I do?

First check that you're signed in to Whop with the email you used at checkout. If you still can't see your guide, or the file won't open, send us a message and we'll help you get it.

Accessibility

How accessible are your guides and website?

We design with accessibility in mind: high-contrast colours, large readable text, straightforward language, and a site you can use with a keyboard. Our guides are written to be easy to read and delivered as PDFs.

If you run into a barrier, or need a guide in a different format, let us know and we'll do our best to help.

Contact

How can I contact Pivot Daily?

Visit our contact page to send us a message. We read every one and reply as soon as we can.